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To improve health outcomes, restore trust, and create a safe and healing environment for patients, the health system needs to shift from being disease, system, and provider focused to being patient centred. Drawing from a patient story, this article focuses on three aspects of the care process that have a significant impact on patient experience: involvement in care, information about treatment and care, and empathy and respect. It will also provide recommendations for leaders in how to become more patient centred and aligned to the LEADS competency framework.

Original publication

DOI

10.1177/0840470418783463

Type

Journal article

Journal

Healthc manage forum

Publication Date

11/2018

Volume

31

Pages

252 - 255